Success story: How One School Counselor Used Kelvin to Connect with a Student in Need
Real-Time Student Support, Powered by Kelvin
At one school, a routine Kelvin student support survey turned into a life-changing conversation between a student and a school counselor. This story shows how real-time tools and a low-pressure way to ask for help can make all the difference.
Through Kelvin, students have a safe, low-pressure way to ask for support when they need it most. In this case, one simple response made a big impact.
“One of the pulses, a student requested to speak to an adult. All those responses come back to me. I went to meet with the student and told them that because they responded yes to this question, they would be talking to me,” the counselor shared.
Challenge: Giving Students an Easy Way to Ask for Help
Why Traditional Support Systems Aren’t Enough
Even when support systems are strong, students don’t always know how — or feel comfortable enough — to ask for help. Schools needed a way to make reaching out simple, non-intimidating, and immediate.
Solution: Instant Connections Through Pulse Surveys
A Safe Way for Students to Ask for Help
Kelvin’s real-time alerts and “would you like to speak to an adult” button made it possible for the counselor to respond quickly when a student expressed a need for support.
Key features that made the difference:
- Direct alerts: Responses indicating a “Would you like to speak to an adult” request are automatically flagged and sent to the appointed staff member.
- Student-centered design: Surveys make it easy and low-pressure for students to express personal needs.
- Immediate follow-up: Students don’t have to wait days or weeks — support comes in real time.
Turning a Survey Response Into a Support Plan
Thanks to Kelvin, the counselor was able to meet with the student right away and start building positive strategies.
“The student said they wanted to talk to me and needed help with his anger,” the counselor shared.
Together, they worked on:
- Coping skills for handling strong emotions
- Identifying daily triggers throughout the school day
- Practicing using coping strategies in real-time situations
By connecting a simple survey response to a caring adult, Kelvin helped make sure the student wasn’t navigating challenges alone.
“Thank you, Kelvin!”
Final Thoughts
More Than Surveys — Real Support in Real Time
Kelvin doesn’t just collect data — it opens doors to real conversations, real support, and real growth for students.
Looking for a way to connect with students when it matters most?
